Shipping policy

Shipping Policy
Last updated: April 2026

At CalmPatch, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1–3 business days after purchase.

  • Orders are not processed on weekends or holidays

  • Once your order is processed, it will be shipped immediately

You will receive a confirmation email with tracking information once your order has been dispatched.

2. Shipping Times

We currently ship to the United States, Canada, and Mexico.

Estimated delivery times:

  • 🇺🇸 United States: 8 business days

  • 🇨🇦 Canada: 9 business days

  • 🇲🇽 Mexico: 17 business days

These delivery times are estimates and may vary depending on your location and external factors.

3. Shipping Method

Orders are fulfilled through trusted third-party logistics partners such as Zendrop, ensuring reliable international delivery.

4. Shipping Costs

Shipping costs are calculated at checkout.
In some cases, we may offer free shipping promotions.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow 1–3 business days for tracking updates to appear in the system.

6. Delays & External Factors

While we strive to meet all estimated delivery times, delays may occur due to:

  • Customs clearance processes

  • Carrier delays

  • Weather conditions

  • High demand periods

CalmPatch is not responsible for delays caused by third-party carriers or customs.

7. Incorrect Address

Please ensure your shipping details are correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses

  • If an order is returned due to an incorrect address, the customer may be responsible for reshipping costs

8. Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Please contact the shipping carrier first

  • Then contact us at calmpatch09@gmail.com

We will assist you, but we are not responsible for packages lost or stolen after confirmed delivery.

9. Customs & Duties

For international orders, customs fees or import duties may apply depending on your country.

These charges (if applicable) are the responsibility of the customer.

10. Contact

If you have any questions regarding your shipment, please contact:
📧 calmpatch09@gmail.com