Privacy Policy

Privacy Policy
Last updated: April 2026

This Privacy Policy describes how CalmPatch ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from calmpatch.shop (the "Site").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We collect personal information to provide and improve our services.

Information You Provide

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • Order details

Automatically Collected Information

We may collect:

  • IP address

  • Browser type and device information

  • Interaction with our Site (pages visited, time spent, etc.)

This is collected using cookies and similar technologies.

Information from Third Parties

We may receive information from:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Fulfillment partners (e.g., Zendrop)

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders

  • Provide customer support

  • Send order updates and shipping notifications

  • Improve our website and user experience

  • Prevent fraud and unauthorized transactions

  • Send marketing emails (only if you opt-in)

3. Order Fulfillment & Shipping

We work with third-party fulfillment providers such as Zendrop to process and deliver your orders.

  • Orders shipped to the United States typically arrive within 8 business days.

  • Delivery times for Canada and Mexico may vary depending on logistics and customs processing.

By placing an order, you agree that your information may be shared with these partners strictly for fulfillment purposes.

4. Sharing of Personal Information

We may share your information with:

  • Shopify (store infrastructure)

  • Payment processors (secure payment handling)

  • Fulfillment and logistics partners (e.g., Zendrop)

  • Marketing and analytics tools

We do not sell your personal information.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyze traffic and behavior

  • Show relevant ads

You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

Depending on your location (U.S., Canada, or Mexico), you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Opt out of marketing communications

To exercise your rights, contact us at:
📧 calmpatch09@gmail.com

7. Data Retention & Security

We retain your information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

We use secure systems, but no method is 100% safe.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

11. Contact

If you have any questions, contact us at:
📧 calmpatch09@gmail.com