Return and Refund Policy

Return & Refund Policy
Last updated: April 2026

At CalmPatch, we want you to be fully satisfied with your purchase. Please review our return and refund policy below.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

2. Eligibility for Returns

To qualify for a return, your item must:

  • Be unused and in the same condition as received

  • Be in its original packaging

  • Include proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

3. How to Request a Return

To initiate a return, contact us at:
📧 calmpatch09@gmail.com

Please include:

  • Your order number

  • Reason for return

  • Photos (if applicable)

⚠️ Important: Returns sent without prior approval will not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

  • Return instructions and the appropriate return address will be provided after approval.

Please note that since we operate with international fulfillment partners, return processing times may vary depending on your location.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

We will:

  • Offer a replacement at no cost, or

  • Issue a full refund, depending on the situation

Photo or video evidence may be required.

6. Non-Returnable Items

We do not accept returns for:

  • Used or worn items

  • Items not in original condition

  • Gift cards

  • Final sale items (if applicable)

7. Exchanges

We do not offer direct exchanges.

If you wish to replace an item:

  1. Request a return

  2. Place a new order once approved

8. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method

  • Processing time: 5–10 business days

Please note that your bank or card issuer may take additional time to reflect the refund.

9. Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped.

10. Shipping & Delivery Times

  • 🇺🇸 United States: approximately 8 business days

  • 🇨🇦 Canada: estimated 8–15 business days

  • 🇲🇽 Mexico: estimated 8–15 business days

Delivery times may vary due to customs, carrier delays, or external factors beyond our control.

11. Contact

For any questions, please contact:
📧 calmpatch09@gmail.com